Tick the box to confirm that you have read and agree to our terms and policy and the following terms:
1. Cardholder Confirmation: You confirm that you are the CARDHOLDER. Any fraudulent activity will be reported to the authorities.
2. Shipping Policy: Due to technical limitations, shipping costs may be adjusted if the package exceeds standard size/weight limits or if your delivery address is outside normal shipping coverage. We strive to optimise costs and minimise your expenses.
3. Cancellation & Refund Policy: No surcharge refunds will be issued for cancellations due to change of mind or incorrect orders. Additionally, we do not dispatch frozen or chilled products nationwide—these items can only be delivered to business addresses in Tasmania.
Delivery & Shipping
Local Delivery & In-Store Pickup
- We reserve the right to modify our delivery schedule and coverage area at any time without prior notice.
- Free Delivery Areas (WHOLESALE ONLY):
- $100+ orders: 7000
- $200+ orders: 7004, 7005, 7007, 7008, 7015, 7016, 7017, 7018, 7019
- $300+ orders: 7009, 7010, 7050, 7052
- In-Store Pickup:
- A text message will be sent when your order is ready for collection.
- Nationwide Shipping:
- We ship Australia-wide for dry goods only.
Shipping Classes & Estimated Delivery Times
- Shipping Class: Dry goods only
- Estimated Timeframe: 4-7 business days
- Shipping Cost:
- Minimum $10.95
- The system will automatically calculate the shipping cost based on your location and order size.
Shipping Costs & Adjustments
- Shipping costs may be adjusted if:
- The package exceeds standard size/weight limits.
- The delivery address is outside normal shipping coverage.
- We strive to minimise your shipping costs while ensuring safe and efficient delivery.
- Tracking Information & Shipping Providers
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- Due to technical limitations, tracking information is not available in your customer portal.
- However, we have other ways to track your parcel and currently use two shipping providers:
- Sendle: This provider will automatically send email notifications with tracking updates.
- Australia Post: Tracking information is currently not accessible through the system. If you urgently need tracking details, please contact us via:
Damaged or Missing Items
- If any goods are damaged or missing, you must report the issue within 24 hours of delivery.
- We will assist you in filing a claim with the shipping provider, but standard insurance coverage is limited to $100.
- Fragile Products: While we take care in packaging, we cannot guarantee that items will arrive undamaged.
Terms of Use
This agreement sets out the terms and conditions under which you, the Customer (referred to as “You” or “Customer”) purchase products online from WING & CO 云客亚超. Please read the following carefully before placing an order.
By placing an order online, you confirm that you have read, understood, and accepted these terms and conditions, which govern your transactions with WING & CO 云客亚超.
Orders & Acceptance
- An order is deemed received when items are added to your shopping cart and successfully transmitted online.
- Order confirmation does not guarantee stock availability. If an item is unavailable, we will contact you for an alternative or refund.
- Orders cannot be modified once placed. If changes are required, you may need to cancel and reorder (subject to our cancellation policy).
- We reserve the right to limit purchase quantities and refuse service at our discretion.
Stock Availability
- Stock availability, especially fresh products, depends on seasonality. We cannot guarantee that stock quantities are always correct at the time of purchase.
Brand & Image Disclaimer
- Product images are for reference only. Brand or packaging may vary due to supply changes. We do not guarantee that descriptions or site content are completely error-free. Please check with our team before placing an order if necessary.
- If marked as “brand/image might differ”, we do not guarantee a specific brand.
- No refund will be offered solely based on brand preference or image differences.
Payment & Fraud Prevention
- You must confirm that you are the CARDHOLDER when placing an order.
- Any fraudulent activity will be reported to the authorities.
- We reserve the right to hold or cancel any order suspected of fraud.
Customer Responsibility
- Please double-check your order details (products, quantity, delivery address) before submitting your order.
- Ensure someone is available to receive your order at the provided address.
- Any issues must be reported within 24 hours of delivery.
Order Tracking & Order Status
- Due to limited labor availability and our in-store operations, we will process your order as quickly as possible.
- However, we cannot guarantee timely order status updates, and in some cases, no updates may appear in your order history.
- If you require a tracking number, please contact us via:
Return & Exchange & Cancellation
Eligibility for Returns & Refunds
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Returns, exchanges, or refunds are only accepted with prior authorization from us.
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Products will only be accepted for credit/replacement or refund if approved by WING & CO 云客亚超.
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Refunds will be processed for approved cases, but no surcharge refunds will be issued as merchant processing fees apply even when processing a refund.
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No refunds (including surcharges) for cancellations due to change of mind or incorrect orders.
Pre-Order Items
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All pre-order items must be paid in advance at the time of ordering.
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Pre-orders are non-refundable once confirmed, unless the item becomes unavailable due to supplier issues.
Fresh Products Claim Policy
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For fresh/frozen products, any issues (e.g., quality, spoilage) must be reported to us within 24 hours of delivery.
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Customers are responsible for refrigerating fresh products immediately upon receipt.
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We are unable to accept any claims submitted after 24 hours from delivery.
Non-Returnable & Non-Refundable Items
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Frozen and chilled products: Only available for Tasmania (TAS) delivery. Orders placed outside TAS for these items will not be shipped, and a surcharge applies for refunds.
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PBBD CLEARANCE or CLEARANCE Products:
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These are expired or near-expiry products that have been heavily discounted.
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They are sold as-is with no returns, refunds, or exchanges under any circumstances.
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By purchasing, you acknowledge and accept their condition.
Prohibited Items – Australia Post Regulations
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Certain items are prohibited from being shipped via Australia Post, as outlined in the official Prohibited and Restricted Items List.
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For example, gas bottles and other compressed gas products are strictly prohibited.
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If such prohibited items are mistakenly ordered for shipping, we will not be responsible for any resulting surcharges, and no refunds will be issued for shipping or payment processing costs.
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Please check before ordering to ensure your item complies with shipping regulations.
Order Cancellation Policy
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Orders cannot be canceled once they are processed.
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If a cancellation request is approved before processing, a restocking fee or surcharge may apply.
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No surcharge refunds will be issued for canceled orders of frozen/chilled items placed for delivery outside of Tasmania (TAS).
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Shipping fees are non-refundable under any circumstances, including change of mind, brand differences, or order cancellations.
Refund Processing Time
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Approved refunds will be issued via the original payment method.
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Please allow 5–10 business days for the refund to appear in your account, depending on your bank’s processing times.
Privacy Policies
WING & CO 云客亚超 understands the importance in protecting your personal privacy & is committed to ensuring this. Our privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.
Collection of Information
In order for us to process your order, we collect personally identifiable information, including names, postal addresses, email addresses, credit card information, telephone numbers, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only for order processing & communication by WING & CO 云客亚超 only.
Protecting Your Information
On our ordering page, our bank uses SSL (Secure Sockets Layer) to ensure your information is received securely. WING & CO 云客亚超 takes reasonable security measures to protect information gathered, however we cannot be held responsible for possible data loss from malicious attacks to server or database by hackers.
Managing Your Personal Information
We will not use or disclose any information about you without your consent, or access your communications on our website, unless:
- Required by law;
- To implement our terms of use; or
- To protect the rights or property of WING & CO 云客亚超.
By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the Credit Card.
WING & CO 云客亚超 may send marketing, Newsletters and other promotional materials via email. Note that all emails and newsletters sent from WING & CO 云客亚超 will include an option to cease any further communications.
WING & CO 云客亚超 will not disclose or sell any information to other parties.
If you have any questions, concerns, or comments about our TERMS & POLICIES you may contact us here
or leave a Facebook message at right bottom of the page.
